Google解決Drive檔案消失問題
· 2023-12-08

針對11月中旬多名Google Drive桌機版用戶反映特定期間檔案消失問題, Google表示已找出原因並提供解法

根據Google提供的指示,檔案回復方法是長按Shift鍵再按「設定」,點選「由備份恢復」。回復程序開始後,用戶會看到指示回復啟動(有備份)或未發現備份的訊息。如果用戶有備份的話,Drive會開始倒回檔案,並在之後顯示「恢復完成」。用戶也可使用指示行介面(CLI)指示想要的復原路徑。若看到「磁碟空間不足」的訊息,用戶必須刪除或清出空間重覆這個動作。復原完成後,電腦桌面會出現名為「Google Drive恢復」的新檔案夾。若過程中用戶遇到問題,可以標註#DFD84傳送回饋意見。在此之前,用戶需下載安裝最新Windows 或macOS版Google Drive 85.0.13版以上。

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