【解封指南】GMC被封导致Ads被牵连最新申诉心得
· 2024-01-08

Google Merchant Center/Google Ads解封指南

最近很多小伙伴申诉GMC的时候,碰到这种情况:


GMC被封后,因为没有及时解绑Google Ads,结果导致Google Ads也被暂停。申诉GMC时却被要求先申诉Google Ads。这种情况应该怎么破?


首先之前的文章,我们有介绍过类似的情况,但之前的情况不同的点是,一个GMC曾绑定多个Google Ads,所以我们建议是先申诉最早绑定的Google Ads,之后再去申诉GMC


今天介绍的这个情况是比较常见的,也就是一个GMC只绑定了一个Google Ads,并且这个Google Ads确实是因为GMC被封而导致的暂停。


基于这种情况,我们来提供解决办法:


首先通过https://support.google.com/merchants/gethelp


这个链接提交申诉,另外在申诉的时候,选择电话或者在线聊天的申诉方式,这样就可以直接和谷歌客服沟通。


一般在申诉过程中,谷歌的客服会告诉你,你的Google Ads被暂停了,需要先申诉Google Ads再来申诉GMC


那这个时候,你需要跟他说明情况:我们的Google Ads是因为关联了GMC导致的被暂停,并且我们已经联系过Google Ads的审核团队,他们告诉我们需要先通过GMC的审核,才能申诉Google Ads。在我们的坚持下,客服人员大概率就会帮我们提交GMC的人工审核。接下来只需要等待审核结果即可。


省流版总结:GMC被暂停,一定要第一时间解绑Google Ads,避免Google Ads因为关联被封。


如果万一Google Ads受关联影响被封,也不要着急,可以通过联系客服的方式,来申诉GMC,成功后再申诉Google Ads


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