GambleAware has responded to allegations that it is not fulfilling its duties as a charitable organization. The Good Law Project made a formal complaint in March to the UK Charity Commission in which it contended that the charity was not offering sufficient education about gambling-related harm. The political not-for-profit group went on to say that GambleAware’s reliance on funding from industry operators has led to poor results.

GambleAware Chief Executive Zoë Osmond is now contesting these claims and believes that the Charity Commission will come to the correct conclusion when it finishes its investigation.

Osmond reiterated that operators have no influence due to the charity’s “robust governance and commissioning practices” and emphasized that key stakeholders like the UK government have acknowledged the organization’s independence.

believes that the complaint is misleading and uses outdated data

GambleAware believes that the complaint is misleading and uses outdated data, saying that the knock-on effect of inaccurate reporting in the media could damage the services it provides.

Osmond added that people often find it difficult to seek help and that protecting its stellar reputation and credibility is vital for GambleAware to be able to support these individuals. The charity’s chief executive rounded off her response by providing some data to highlight the effectiveness of recent campaigns.