【中華電信AI 2.0應用2】運用GAI提高第一線查修工作效率
支付動態 · 2024-09-13
中華電信將生成式AI應用在第一線的查修、裝機工作，即使查修人員的功力不一，也能在虛擬助理的幫助下，可以快速獲得相關資訊，解決客戶的問題，讓查修品質達到一定的水準
為提高第一線查修工作效率，查修人員可以直接詢問AI查修助理，從過去累積的知識庫中獲得建議，讓經驗不足的新手到現場裝機，透過AI查修助理快速獲得資訊，確保查修服務品質。／中華電信
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