【中華電信AI 2.0應用1】靠AI應答助理提高客服效能，服務上千萬客戶
支付動態 · 2024-09-13
由於客服人力有限，要服務上千萬用戶提出的各種問題，中華電信目前積極利用AI打造智慧客服，線上文字客服人員已採用AI 2.0值機應答助理
當客戶線上詢問當期帳單計費問題，線上客服可在AI2.0值機應答助理協助下，找到客戶帳單計費相關資訊，縮短資訊查找時間，加速回應客戶。／中華電信
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